Shipping & Returns

Domestic Shipping (New Zealand)

All NZ orders are sent via tracked courier mail, with a delivery timeframe of 1-3 working days for most areas, however please allow up to 7 working days for delivery as sometimes there are postal delays which are outside of my control.

International Shipping

All international shipping options come with tracking. The economy shipping option can take up to 10 working days to arrive in most locations. There are upgrades available at checkout for courier or express courier (both with tracking). If you are ordering multiple pieces or pieces with a value above $1000 NZD, I strongly recommend selecting the upgrade.

The shipping time depends on your location, and can sometimes take anywhere up to 21 working days with economy shipping, and less with courier. This does not include the time taken to process through customs in your country. If your order has not arrived within this time frame, please wait a further 10 days before contacting me as often things can get held up in customs/processing before delivery.

Please note HMJ is not responsilble for any import duties or taxation your order may incur when arriving in the country of destination. It is the customer’s responsibility to know and understand their individual country’s import duty law. Any items returned for this reason do not qualify for a refund.

At this stage I only ship to a limited selection of countries as postage costs often vary country to country. If you do not see your country listed, please contact me for a quote on shipping and I will be happy to add this option for you.

Returns

I gladly accept returns and exchanges if there is a fault with your order, please contact me within 14 days of delivery and send items back within 21 days of delivery.

I don't accept cancellations of orders, change of minds or refunds for orders with incorrect ring sizes.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom, bespoke or otherwise personalised orders

  • Items on sale

  • Certain types of body jewellery such as earrings.

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.