Refund policy
Returns & Repair Policy
I gladly accept returns and exchanges if there is a fault with your purchase - please make contact within 14 days of purchase. Returns for change of mind are not accepted.
If an item you have purchased is believed to be faulty, please contact me as soon as possible with a clear description and photos of the issue. I will assess the fault and advise of the next steps.
In the case of the fault being due to defective materials or workmanship, I will repair or replace free of charge. In the event that the damage appears to be due to wear and tear, accidental damage or misuse, I am happy to offer a paid repair service where possible.
Repairs are typically completed within 2-4 weeks of receiving the item back in the studio. Customers are responsible for postage when sending items for assessment or repair. If the item is confirmed to be faulty, I will then reimburse the return shipping costs. Tracked shipping must be used to ensure the item arrives safely.
Custom or bespoke orders, personalised items and certain types of body jewellery such as earrings cannot be returned. Change of mind or customer error returns are not accepted. If you order the wrong size, please get in touch so I can advise you on the resizing process.
If your item arrives broken or damaged, please advise immediately via email and I will advise you on the process of getting it back to me to be repaired or exchanged.